We are experiencing a temporary technical issue on our TW
Ecommerce site; our team is currently working to correct this situation.
In the event that you consult the invoice from our website
and it displays an amount greater than the one originally displayed when
ordering, please contact the customer service at your respective TW Warehouse
whom will then provide you with the invoice from our System.
We will withdraw this notice as soon as this issue is resolved.
IMPORTANT NOTICE FOR EXPEDITION OF BACK ORDERED PARTS
FOR TW Edmonton & TW Mississauga customers and for TW Longueuil customers starting October 26th, 2020
When selecting « Release B/O » on your online order, all parts on past orders that were backordered and that we now have in inventory, will be shipped along with your order.**
**Exception: If the order type selected is “stock order” or “add to stock order” then the minimum amount needs to be reached for backordered parts that are now available to be released with the web order.
If you have any question or comment, please contact a DC team member.
IMPORTANT MODIFICATIONS TO SHIPPING METHODS
REMINDER – Choices for shipping methods
See documents below for more information.