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Website user guide

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Dear Customer,

We are experiencing a temporary technical issue on our TW Ecommerce site; our team is currently working to correct this situation.

In the event that you consult the invoice from our website and it displays an amount greater than the one originally displayed when ordering, please contact the customer service at your respective TW Warehouse whom will then provide you with the invoice from our System. We will withdraw this notice as soon as this issue is resolved.


IMPORTANT NOTICE FOR EXPEDITION OF BACK ORDERED PARTS


FOR TW Edmonton & TW Mississauga customers and for TW Longueuil customers starting October 26th, 2020

When selecting « Release B/O » on your online order, all parts on past orders that were backordered and that we now have in inventory, will be shipped along with your order.**

**Exception: If the order type selected is “stock order” or “add to stock order” then the minimum amount needs to be reached for backordered parts that are now available to be released with the web order.

If you have any question or comment, please contact a DC team member.

IMPORTANT MODIFICATIONS TO SHIPPING METHODS

REMINDER – Choices for shipping methods

See documents below for more information.

Shipping Method Definitions

Shipping Method Reference Guide

Montreal

Montreal

Toronto

Toronto

Edmonton

Edmonton

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For immediate assistance, please contact the following support groups:

Products & Pricing: 1-866-868-4625 or [email protected]